Developing Complaint Handling Skills Training

In this specially commissioned course by Intepex, you will learn the skills needed to successfully deal with complaints from staff, clients, members of the public and co-workers.


Working in the Security Industry is a highly pressurised environment and that pressure can mean the ability to successfully and calmly deal with complaints both written and verbal is both difficult and stressful.


By having the necessary skill set to deal with and diffuse complaint situations, costly and time-consuming events can be avoided.

Intepex Training

About Intepex: Intepex is a global organisation led by a group of experienced professionals from some of the world's most respected film, tv, and entertainment production security backgrounds. We exist to provide clients with solutions to their local and global production security issues: so, clients have the ultimate reassurance to manage complex productions with confidence. Through Intepex accredited training, we are ensuring confidence that production security companies and individuals are meeting and exceeding expectations, and helping to drive the development of leadership standards to create a framework for continuous improvement in the film, tv, and the entertainment industries.

Pricing options

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How Intepex Can Help You

  • Knowledge Through Experience

    Intepex’s team have all had the real-world experience in Production Security at every level.  By using our experience and knowledge, you can be sure that the solutions we offer are tailor-made for YOUR industry, not the generic products you may have used before.

  • Action and urgency

    We believe that success requires both action and urgency. The team at Intepex are able to develop and implement training and reporting ideas quickly, into tangible steps forward for Production Security requirements.

  • Integrity and responsibility

    At Intepex, we understand the great responsibility that clients place on the Production Security resource, that’s why Intepex has four key defining factors. We value consistency, offer cost-effective solutions, are credible, and this gives confidence to all parties.

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