Developing Complaint Handling Skills Training

In this specially commissioned course by Intepex, you will learn the skills needed to successfully deal with complaints from staff, clients, members of the public and co-workers.


Working in the Security Industry is a highly pressurised environment and that pressure can mean the ability to successfully and calmly deal with complaints both written and verbal is both difficult and stressful.


By having the necessary skill set to deal with and diffuse complaint situations, costly and time-consuming events can be avoided.

Intepex Training

Intepex was founded by experienced film, HETV and TV professionals who recognised a critical gap in the industry: the lack of standardised, accessible training for production crews. While other high-risk industries have mandatory certifications and comprehensive training programmes, film and TV production has historically relied on individual companies to create their own safety protocols. This inconsistent approach leaves crews vulnerable and productions exposed to unnecessary risk.

We changed that. Our courses are developed by industry professionals who understand the unique challenges of production work—from security coordination and health protocols to cross-border compliance and inclusive work environments. We don't offer generic health and safety training adapted for film; we created training specifically for the realities of production environments. Accredited by CPD Certification Service, British Safety Council, and Highfield Qualifications, Intepex provides the industry-recognised certifications that UK productions actually need. Our training establishes consistent, portable credentials that travel with crew members from production to production, raising professionalism and safety standards across the industry.

Pricing options

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How Intepex Can Help You

  • Knowledge Through Experience

    Intepex’s team have all had the real-world experience in Production Security at every level.  By using our experience and knowledge, you can be sure that the solutions we offer are tailor-made for YOUR industry, not the generic products you may have used before.

  • Action and urgency

    We believe that success requires both action and urgency. The team at Intepex are able to develop and implement training and reporting ideas quickly, into tangible steps forward for Production Security requirements.

  • Integrity and responsibility

    At Intepex, we understand the great responsibility that clients place on the Production Security resource, that’s why Intepex has four key defining factors. We value consistency, offer cost-effective solutions, are credible, and this gives confidence to all parties.

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